Privacy Policy
KasiD Holdings (Pty) Ltd
Your Privacy Matters
This policy explains how KasiD Holdings collects, uses, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African law.
1. Information We Collect
Personal Information: Name, email address, phone number, ID number, and physical address when you apply as a driver or partner.
Usage Data: App usage patterns, delivery tracking history, and location data (with your explicit consent) for service optimisation.
Device Information: Device type, operating system, and app version for technical support and compatibility.
Payment Information: Transaction data processed securely through our certified payment partners; we do not store card details.
2. How We Use Your Information
- Service Delivery: Process orders, coordinate deliveries, and manage driver assignments.
- Communication: Send order updates, service notifications, and support responses.
- Safety & Security: Verify driver credentials and ensure platform integrity.
- Improvement: Analyse usage patterns to continuously enhance our services.
- Legal Compliance: Meet regulatory requirements and resolve disputes.
3. Information Sharing
We do NOT sell your personal information.
Limited Sharing: Only with service providers (payment processors, SMS providers) bound by strict confidentiality agreements.
Legal Requirements: When required by law or to protect the safety and security of our users.
Business Partners: Anonymised and aggregated data only, for merchant analytics and service improvement.
4. Data Security
- Encryption: All data is transmitted using industry-standard TLS encryption.
- Access Controls: Strict employee access controls and regular security training.
- Regular Audits: Ongoing security assessments and vulnerability testing.
- Secure Storage: Data stored in secure, POPIA-compliant cloud infrastructure.
5. Your Rights Under POPIA
- Access: Request copies of your personal information held by us.
- Correction: Update or correct any inaccurate information.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing of your information for direct marketing purposes.
6. Contact Us
For privacy-related questions or to exercise any of your rights, please contact our Information Officer:
Email: privacy@kasid.co.za
Phone: +27 10 017-6714
Address: 47 Thami Mnyele Drive, Mqansa Section, Tembisa 1632
This privacy policy is governed by South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA). KasiD Holdings (Pty) Ltd reserves the right to update this policy periodically. Material changes will be communicated to users via email or prominent notice on our platform.